Shipping policy

Shipping Policy – StudioS0

At StudioS0, we take great care in creating our handcrafted candles to ensure the highest quality for our customers. Below you will find the details of our shipping process:

1. Processing Time
1.1 All orders are processed and shipped within 1-3 business days.
1.2 Since our products are handcrafted, they may not be shipped on the same day as the order is placed.

2. Delivery Time
2.1 The delivery time depends on the courier service used and the destination. While we strive to ensure timely delivery, StudioS0 cannot be held responsible for delays caused by the courier or unforeseen circumstances.
2.2 You will receive a tracking number once your order has been shipped, allowing you to track the delivery status.

3. Shipping Costs
3.1 Shipping costs are calculated at checkout and depend on the shipping destination and order size.
3.2 Any additional customs duties, taxes, or fees for international deliveries are the responsibility of the customer.

4. Delivery Partners
4.1 StudioS0 works with reputable courier services to deliver your products safely and efficiently.
4.2 Please note that delivery times provided by couriers are estimates and may vary due to factors such as weather conditions, strikes, or peak shipping seasons.

5. Undelivered or Lost Packages
5.1 In the rare event that a package is lost or undelivered, please contact us at info@studios0.com with your order details. We will work with the courier to resolve the issue as quickly as possible.

6. Damaged Packages
6.1 If your order arrives damaged, please contact us within 7 days of receipt at info@studios0.com, including photos of the damaged product and packaging. We will assess the issue and provide a suitable solution.

7. Contact Information
For any questions regarding shipping, please contact us:
Email: info@studios0.com
Phone: +31 6 38637604