Refund Policy
At StudioS0, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, make purchases, or interact with us.
1. Information We Collect
We collect personal information to provide our services and improve your shopping experience. Below is the information we collect:
1.1 Personal Information You Provide
- When you place an order: Name, email address, phone number, billing/shipping address, and payment details.
- When you contact us: Any information you provide via email, forms, or phone.
1.2 Information Collected Automatically
When you visit or interact with our website, we collect certain data automatically through cookies, analytics tools, and similar technologies. This may include:
- Device Information: IP address, browser type, device type, operating system.
- Usage Data: Pages visited, time spent on the website, referral source, and browsing behavior.
- Cookies: Small files that store information to improve functionality, track preferences, and optimize your experience.
1.3 Third-Party Tools That Collect Data
- Shopify: Our website is hosted on Shopify, which collects data to process orders, payments, and improve platform performance.
- Google Analytics: Tracks website usage, including page views, traffic sources, and visitor behavior.
- Marketing Tools: Third-party services like email providers or social media platforms may collect user interactions for marketing purposes.
2. How We Use Your Information
We use your personal information to:
- Fulfill and process your orders.
- Communicate order updates, confirmations, and respond to inquiries.
- Improve our website, products, and services based on usage data.
- Send marketing emails, newsletters, or promotions (only if you have opted in).
- Prevent fraud, security breaches, or unauthorized transactions.
- Comply with legal obligations, such as tax reporting and record-keeping.
3. Sharing Your Information
We do not sell or rent your personal information. However, we share data with trusted third-party service providers for the following purposes:
3.1 Shopify
Shopify processes your order information, payment details, and shipping data to enable transactions. You can review Shopify’s privacy policy here: https://www.shopify.com/legal/privacy.
3.2 Payment Processors
Your payment information is securely handled by third-party processors (e.g., Shopify Payments, PayPal). StudioS0 does not store full payment card details.
3.3 Analytics Tools
We use Google Analytics to analyze website performance and visitor data. Google Analytics may store cookies on your device. Review Google’s privacy policy here: https://policies.google.com/privacy.
3.4 Marketing Services
We may share limited data (e.g., email address) with email marketing platforms or advertising partners for campaigns, retargeting, or promotions.
3.5 Legal Compliance
We may disclose your information to comply with legal obligations, respond to lawful requests, or protect our rights.
4. Your Privacy Rights
You have the following rights regarding your personal information:
- Access: Request a copy of the data we hold about you.
- Correction: Update or correct inaccurate information.
- Deletion: Request deletion of your data, subject to legal obligations (e.g., financial records).
- Opt-Out: Unsubscribe from marketing emails or withdraw consent for data processing.
To exercise your rights, contact us at info@studios0.com.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Recognize your preferences and optimize the website experience.
- Track website traffic and improve performance.
- Enable targeted advertising through third-party services.
You can manage cookies through your browser settings and opt-out of tracking via tools like Google Ads Settings.
6. Data Security
We take reasonable steps to protect your personal data using industry-standard security measures, including:
- Secure Socket Layer (SSL) encryption for transactions.
- Limited access to sensitive data within our team.
- Shopify’s secure hosting infrastructure.
While we strive to safeguard your data, no method of online transmission or storage is 100% secure. You share your information at your own risk.
7. Retention of Data
We retain your personal information for as long as necessary to:
- Fulfill your orders and provide services.
- Comply with legal and tax obligations.
- Resolve disputes and enforce agreements.
Once your data is no longer needed, it will be securely deleted or anonymized.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices. We recommend reviewing their policies before sharing personal data.
9. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated Effective Date. Please review this policy periodically to stay informed.
10. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
StudioS0
Email: info@studios0.com
Phone: +31 6 38637604
Address: Antwerpenstraat 5, 7543ZS Enschede, Netherlands