FAQ

1. What products does StudioS0 offer?
StudioS0 specializes in handcrafted candles made with care and precision. Our collection includes unique designs suitable for decoration, gifting, or special occasions.

2. Are the candles safe to use?
Yes, our candles are safe when used correctly. Always follow these safety guidelines:

  • Never leave candles burning unattended.
  • Keep them away from flammable materials, children, and pets.
  • Place candles on a heat-resistant surface.

3. How long does it take to ship my order?
We process and ship orders within 1-3 business days. Since our candles are handmade, same-day shipping is not always possible.

4. How long does delivery take?
Delivery time depends on the courier service and your location. You’ll receive a tracking number to monitor your shipment.

5. What are the shipping costs?
Shipping costs are calculated during checkout and depend on the size of your order and shipping destination.

6. Do you ship internationally?
Yes, we offer international shipping. Please note that customs duties, taxes, or fees may apply and are the responsibility of the customer.

7. What is your return policy?
You may withdraw from an ordinary online purchase within 14 days after receiving its last item, then have 14 days to return it. You pay direct return shipping costs. See our returns policy for refunds and exceptions.

8. What happens if my candle arrives damaged?
For damage or a fault, email info@studios0.com as soon as possible, preferably with photos and your order number. We arrange an appropriate remedy free of charge. Reporting after seven days does not remove your statutory rights.

9. Do you offer customized candles?
Yes, we offer personalized candles for bulk orders (minimum 10 pieces). Only a name can be added due to space limitations. Contact us for more details.

10. What payment methods do you accept?
We accept major payment methods, including credit cards, PayPal, and other secure options supported by Shopify.

11. How can I contact StudioS0?
You can reach us at:

  • Email: info@studios0.com
  • Phone: +31 6 38637604
  • Address: Antwerpenstraat 5, 7543ZS Enschede, Netherlands

12. What technologies do you use to track data on the website?
We use cookies, Google Analytics, and other tracking tools to improve your shopping experience and analyze website performance.

13. How do I opt out of marketing emails?
You can unsubscribe from marketing emails by clicking the “unsubscribe” link in the email or contacting us at info@studios0.com.

14. Do you have a physical store?
Currently, StudioS0 operates exclusively as an online webshop.

15. How can I stay updated on new products and promotions?
Sign up for our newsletter or follow us on social media to stay informed about the latest updates and special offers.